Returns, Repairs & Warranty

The Returns, Repairs & Warranty policy concerns only sales that are made on https://sterlingpacific.com/.

Returns

If for any reason you are not completely satisfied with your purchase please contact us at our customer support email support@sterlingpacific.com. Please allow up to 1-3 business days for us to process your request.

We will provide you with further instructions on how to return your purchase, and the amount to be refunded. Refund amounts for returned items will be credited back to you using the same payment method you used for the purchase. We can not issue a refund to any other credit card than the one used to make the original purchase.   

You will have 60 days from the time you received your order to contact us to initiate a return. You must also show proof of purchase on the merchandise (i.e Transaction/Order number and place of purchase). The merchandise must be in its original packaging and in new condition.

Repairs

Please contact repairs@sterlingpacific.com for more information. Include your full name, proof of purchase (receipt) and the Batch Identification Number engraved onto the exterior frame of your suitcase.

Warranty

Sterling Pacific provides a warranty covering defects in the workmanship and materials of our travel cases. The warranty covers the usability of the case for the original owner of the bag for 12 months from the date of purchase.

Proof of purchase is required to confirm the validity of the warranty.

Under the warranty period, Sterling Pacific will provide full repair service for the case or a replacement unit under its sole discretion.

The warranty does not cover cosmetic damage, losses or incidental damage. For claims of negligent damage on a flight, contact the operating airline directly to file a claim.

 

Shipping

Any newly placed orders on the Sterling Pacific Website will be shipped to the customer free of charge within the United States. International orders will come with a delivery charge displayed on the checkout page. All shipping costs for returns for refunds or exchanges must be paid by the customer.

Payment Methods 

Forms of payment accepted are Visa, MasterCard and American Express. All forms of payment will be protected by our secure checkout. Your information will never be shared or sold to a third party site.