Returns, Repairs & Warranty

The Returns, Repairs & Warranty policy concerns only sales that are made on https://sterlingpacific.com/.

Sterling Pacific Lifetime Warranty & Service Promise

All Sterling Pacific Travel Cases come with a Lifetime Warranty & Service Promise. The warranty covers manufacturing defects and the main functionality of the travel case for the entire life of the travel case. 

The Lifetime Warranty & Service Promise does not cover any type of cosmetic damage (eg. dents, scuffs, scratches or cracks), misuse or abuse, damages or negligence caused by any third party, particularly airlines or travel operators. We highly recommend you to inspect your travel case at the airport after each flight, and immediately report any damage to the carrier who is insured against such damage.

Sterling Pacific offers a complimentary supply of spare parts (eg. leather handles, locks) for simple screwdriver self-repairs for life. More complicated repairs may require customers to send the travel case to Sterling Pacific’s service center at 3515 Airway Dr in Reno, NV, or our staff might assist you to find a local solution for a repair. In some situations, Sterling Pacific might offer a replacement unit for your travel case instead.

Contact Sterling Pacific’s repair center at repairs@sterlingpacific.com for further assistance or questions regarding repairs and warranty claims.

 

Returns

If for any reason you are not completely satisfied with your purchase please contact us at our customer support email support@sterlingpacific.com. Please allow up to 1-3 business days for us to process your request.

We will provide you with further instructions on how to return your purchase, and the amount to be refunded. Refund amounts for returned items will be credited back to you using the same payment method you used for the purchase. We can not issue a refund to any other credit card than the one used to make the original purchase.   

You will have 60 days from the time you received your order to contact us to initiate a return. You must also show proof of purchase on the merchandise (i.e Transaction/Order number and place of purchase). The merchandise must be in its original packaging and in new condition.

Repairs

Please contact repairs@sterlingpacific.com for more information. Include your full name, proof of purchase (receipt) and the Batch Identification Number engraved onto the exterior frame of your suitcase.

Shipping

Any newly placed orders on the Sterling Pacific Website will be shipped to the customer free of charge within the United States. International orders will come with a delivery charge displayed on the checkout page. All shipping costs for returns for refunds or exchanges must be paid by the customer.

Payment Methods 

Forms of payment accepted are Visa, MasterCard and American Express. All forms of payment will be protected by our secure checkout. Your information will never be shared or sold to a third party site.